You have the right to request deletion of your Selam Ride account and associated personal data. Please read the information below before submitting your request.

What Happens When You Delete Your Account

Your account and profile information will be permanently deleted
You will no longer be able to access your trip history through the app
Any outstanding balance in your Selam Ride wallet will be forfeited (please withdraw first)
Pending refund requests will still be processed
Certain data may be retained for legal, accounting, or fraud prevention purposes (up to 7 years as required by Ugandan law)

Before You Delete

Withdraw any balance from your Selam Ride wallet
Download your trip history if you need it
Ensure all outstanding disputes are resolved
If you are a driver, ensure all earnings have been withdrawn

How to Delete Your Account

Option 1 — Via the App:

Open the Selam Ride app
Go to Profile → Settings → Account
Tap "Delete Account"
Follow the prompts to confirm

Option 2 — Submit a request below:

Processing Time

Account deletion requests are processed within 30 days. You will receive a confirmation email once your account has been deleted.

Data Retention After Deletion

Even after account deletion, certain data may be retained as required by Ugandan law:

Financial transaction records — 7 years (tax compliance)
Safety incident records — retained as legally required
Anonymised analytics data — retained indefinitely (not personally identifiable)

Questions?

Email us at info.selamrideuganda@gmail.com